Research Project

E-Government and Organisational Transformation – Lessons from Liverpool and Hertfordshire

The delivery of e-government and its role in achieving organisational transformation is one of the key challenges facing local authorities today.



This report identifies key lessons about e-government and

organisational change from two leading local authorities –

Liverpool City Council and Hertfordshire County Council. Starting from very different points, these two authorities have used e-government as a vehicle for driving ambitious change programmes through their organisations to deliver more customer-focussed services.



The case studies were explored through ‘Knowledge Exchange’ visits to both local authorities – intensive 24-hour programmes where a small group of peers work together to explore an area of particular innovation, meeting with staff, managers, politicians and customers, and visiting service provision sites.



Including detailed case study evidence, this report presents and illustrates the lessons learned in a practical way that will be invaluable to managers facing similar challenges in their own organisations.


E-Government and Organisational Transformation – Lessons from Liverpool and Hertfordshire – FREE PDF COPY