In late 2013, in partnership with Tata Consultancy Services NLGN held a roundtable event called Digital Places: Where we are and where we are going. The event looked at both the implementation and implications of Councils’ digital work. From it, several themes emerged that will be central to the agenda for local government across the piece – and in their digital strategies particularly.
It is clear that the key to the digital future is not in the technology but in people. The tech is impressive and important. But unless it is designed with the users and those whose job it is to promote it at the heart of the project it will fail. This was reflected too in our recent report Smart people, smart places: realising digital government.